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FAQs

Our goal is a store environment and website friendly to all shoppers. Men, we will help you pick out the perfect gifts for the special women in your life, and you may just find something you have to try!¬†Everyone loves to be clean and smell amazing, right? Your skin is the largest of your body’s organs, so why not treat it to Old Town’s handmade bath and body luxuries?

  • Do you offer gift cards?

Definitely! We have $10 and $25 cards, but you can request any amount. Contact us to get yours today!

  • Do you offer customized gift orders?

Absolutely, our custom made gift baskets are lovingly created by Beth, our store’s founder, for a small additional fee when you visit our store.

  • Why is a product out of stock or not available?

Not all products are available in all fragrances, but please ask because we might be able to fulfill your special request!

Please also note that our handmade soaps take four weeks to produce.

Our body butters need to be kept at room temperature, so we are not currently able to ship this product.

All glass containers will be securely shipped in bubble wrap.

We use high quality, organic and food grade oils like coconut, palm, palm kernel, sweet almond, avocado, castor, rice bran, and crambe abyssinica seed oils, organic cocoa and unrefined shea butters. We also use popular additives like goats milk and local natural honey.

  • Why does my soap not look exactly like the website photo?

Due to the handmade nature of our soaps, color and design will slightly vary and no two bars are quite the same. They are unique, just like our customers!

  • Can you add fragance to a product?

In most cases, we can alter a product to better suit your senses, just ask!

  • Do you offer unscented products?

Yes, you can enjoy some of the same skin-loving ingredients that are also gentle on your nose.

  • Where else can you try out and purchase products?

We regularly host a booth at Kannapolis’ Kaleidoscope Cultural Arts Festival. We also enjoy the annual Jiggy Jam, Kannapolis Wine Festival, and Holiday Market events, among others. In addition, we keep our store open during most local events such as Farmer’s Day and Christmas in the Grove. Please drop by!

We use the same pricing whether you shop in our store, find us at a local festival, or visit our website!

 

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